MATCHFIT JERSEYS / CUSTOMER SUPPORT

Returns, Refunds & Cancellations

Clear answers. Fair solutions. Support when your order needs attention.

48-hour reporting

Please report visible problems within 48 hours where reasonably possible. This does not limit your legal rights.

Incorrect orders

Wrong jersey, wrong confirmed size or printing mistake? Contact us so we can arrange an appropriate remedy.

Defects & damage

We review damaged or defective items, including problems discovered after the initial inspection.

Pre-orders & customisation

Sourcing and personalisation affect cancellations and preference-based exchanges.

How to request help

01. Check your order when it arrives.
02. Message us with your order number and details.
03. Send clear photos where possible.
04. We’ll review the issue and agree on an appropriate solution.

The full policy

Wrong, damaged or defective products

If MatchFit supplies the wrong jersey or size compared with the confirmed order, or an item is defective or not as described, we will assess the issue and arrange an appropriate remedy. This may include replacement, exchange, repair where suitable, or refund under applicable law. MatchFit covers reasonable return or replacement shipping where the issue is our responsibility. Some defects only become apparent later, and the 48-hour reporting request does not remove legal rights.

Change of mind and sizing

Please check the size guide, version and selected size before ordering. We do not ordinarily accept automatic returns solely because you changed your mind or selected the wrong size. Where feasible, we may approve an exchange individually, with customer-paid shipping for preference-based exchanges. Statutory rights remain unaffected.

Customised jerseys

Once name or number personalisation begins, preference-based cancellation or exchange is generally unavailable. Printing errors, defects and incorrect products remain eligible for remedies under applicable law.

Pre-orders and cancellations

Some jerseys are sourced locally in Lusaka subject to confirmation; others are pre-ordered. Normal estimated pre-order shipping is 4–8 working days, not a guaranteed delivery date. Cancellations requested before sourcing, customisation or shipping begins ordinarily qualify for a full refund. Afterward we assess requests individually subject to legal rights. If an item cannot be supplied, we offer an alternative or a full refund. For significant delays we will discuss a revised timeline or appropriate remedy.

Returns and refund processing

For voluntary exchanges, items should ordinarily be unworn and unwashed in original condition, with tags or packaging where available. These requirements do not prevent valid claims for defective, incorrect or misdescribed goods. Contact us before returning an item. Approved refunds are generally returned through the original payment method where supported, and processing time depends on the provider. We will communicate expected timing.

Your consumer rights

This policy does not exclude or limit any rights or remedies available under applicable Zambian consumer-protection law.

Need help with an order?

WhatsApp 0765146745 · 0776983083
MatchFit Jerseys · Lusaka, Zambia