MATCHFIT JERSEYS HELP CENTER
Frequently Asked Questions
Everything you need to know about ordering, custom player printing, shipping across Zambia, and sizing options for your MatchFit jerseys.
PRODUCTS
Product Support & Availability
Got questions about our football jerseys, fits, or gear? Find clear information regarding stock and versions below.
What products does MatchFit Jerseys sell?
MatchFit Jerseys sells football jerseys and footballs. Products listed in our online store are available for pre-order.
Are products available in different versions?
Yes. Where applicable, product listings identify the available version, such as Authentic or Replica. Check the individual product listing for the exact version being offered.
Are products available for pre-order?
Yes. All products listed in our online store are pre-orders. We source them after your order is confirmed.
MATCHFIT HELP CENTER
PRE-ORDER FAQ
Got questions about securing your next legendary jersey? Find everything you need to know about pre-ordering with MatchFit below.
How do pre-orders work and how long do they take?
Choose your product and size, add it to your cart, and complete checkout. Pay using an option available at checkout. Once your order and payment are confirmed, we source the item from our supplier. Pre-orders usually take 4–8 working days. This is an estimate; supplier availability, shipping, or customs can cause delays. We will provide updates if there is a significant delay. Once your order arrives, we arrange delivery using the option selected at checkout. Check delivery options and any charges before placing your order. If an item becomes unavailable, we will contact you to discuss your options.
Can I order before my product arrives?
Yes. Products in our online store can be ordered before they arrive. We source them after confirming your order.
Is shipping free on pre-orders?
Free shipping is available on qualifying pre-orders according to the current shipping offer displayed by MatchFit Jerseys. Check the applicable product or order information for the current terms.
SHIPPING & DELIVERY
MatchFit Logistics FAQ
Have questions about how we dispatch, deliver, or handle pickup options for your official football jerseys and gear? Browse our shipping policy FAQs below.
Where does MatchFit Jerseys ship?
MatchFit Jerseys currently ships to selected destinations across Zambia. Visit the Shipping Coverage page to see the destinations currently covered.
What if my destination is not listed?
Contact MatchFit Jerseys on WhatsApp before placing your order. We can check whether another shipping option is available.
How long does shipping take?
Shipping time depends on the destination and courier service. For pre-orders, the estimated shipping timeframe is 4–8 working days. Courier delivery times for other destinations depend on the applicable shipping arrangement.
Can I collect my order?
Pickup is available in Lusaka through the pickup option provided at checkout.
Do you handle bulk or club orders?
Yes. MatchFit Jerseys can arrange courier logistics for bulk sports equipment and club orders. Contact us to discuss the order and available shipping options.
SIZES & CUSTOMIZATION
Got Questions About Your Fit?
What sizes are available?
Available sizes depend on the individual product. Check the product page for the sizes offered for that particular jersey.
Can I add a name and number to my jersey?
Customization is available on applicable products. Where customization is offered, the available option and applicable fee will be shown with the order.
Can I request a specific player name and number?
Yes, where the product supports customization. Enter the requested name and number using the customization option provided for the product.
ORDERS & PAYMENT
Frequently Asked Questions
Find out about ordering, checkout options and orders handled directly via WhatsApp.
How do I place an order?
Orders can be placed through the MatchFit Jerseys website where the product is available for online purchase. You can also contact MatchFit Jerseys through WhatsApp for products or orders that are handled directly.
How can I pay?
For website orders, use the payment methods available at checkout. For orders arranged directly through WhatsApp, MatchFit Jerseys will provide the applicable payment instructions.
Can I order through WhatsApp?
Yes. You can contact MatchFit Jerseys on WhatsApp for product enquiries, availability checks and orders that are handled directly.
SHIPPING COVERAGE
Delivery Locations & Support
Why don't you ship to every district?
Our current courier network covers selected destinations rather than every district in Zambia. The Shipping Coverage page lists the destinations currently available.
Can I contact you if my destination is not covered?
Yes. Contact us before ordering and we will check whether another shipping option is available.
ORDER ISSUES
MatchFit Help Center
What should I do if there is a problem with my order?
Contact MatchFit Jerseys as soon as possible with your order details and an explanation of the issue. We will review the situation and advise you on the appropriate next step.
What if I have a question that isn't answered here?
Contact MatchFit Jerseys on WhatsApp and we’ll help you with your question.
Still need support with your jersey order?
Our team is available on WhatsApp to resolve your order queries quickly. Click below to start chatting.
Still have questions?
Can’t find the answer you’re looking for? Contact us on WhatsApp and we’ll help you out.